CRM has for years been primarily a story of software to manage customer contacts, data to help agents do their jobs, and tools to manage incoming requests and outreach strategies. Now to add to that we’re starting to see a new theme: apps to help agents track how they work and to work better. Today
Month: March 2020
Companies around the world are shifting production lines and business models to address the needs of governments and healthcare agencies in their efforts to slow the spread of COVID-19. Two companies answering that call are Dyson and Gtech, both of which are working on ventilator hardware, leveraging their experience building vacuums and other motor-driven airflow
A new app called CatchUp might be useful for anyone who’s struggling to keep up with the latest headlines, podcasts and Netflix shows. CatchUp is the latest offering from Mammoth Media, the startup behind chat fiction app Yarn and social polling app Wishbone. Founder and CEO Benoit Vatere told me that the product started out
Four years ago, mathematician Vlad Voroninski saw an opportunity to remove some of the bottlenecks in the development of autonomous vehicle technology thanks to breakthroughs in deep learning. Now, Helm.ai, the startup he co-founded in 2016 with Tudor Achim, is coming out of stealth with an announcement that it has raised $13 million in a
Early this morning, Fast, a startup building platform-agnostic login and checkout services, announced that Stripe has led a $20 million investment into its business. Prior investors Index Ventures and Susa Ventures took part in the round. Susa previously participated in the company’s late-2019 round that Index led. Coming in late March, the new capital is
A new survey conducted by the Pew Research Center shows a COVID-19 information divide between people who mostly get their news from social networks and those who rely on more traditional news sources. Pew surveyed 8,914 adults in the U.S. during the week of March 10, dividing survey respondents by the main means they use
Espressive, a four-year-old startup from former ServiceNow employees, is working to build a better chatbot to reduce calls to company help desks. Today, the company announced a $30 million Series B investment. Insight Partners led the round with help from Series A lead investor General Catalyst along with Wing Venture Capital. Under the terms of
The innovation arm of the UK’s National Health Service, NHSx has launched a £500,000 funding competition for innovators and startups who can find digital ways to support people in need during the Coronavirus outbreak. The fund will concentrate on tech initiatives that help people with mental health support and those with social care needs, and
MX Player, the on-demand video streaming service owned by India’s conglomerate Times Internet, is expanding to more than half a dozen new international markets including the U.S. and the UK to supply more entertainment content to millions of people trapped in their homes. The Singapore-headquartered on-demand video streaming service, which raised $111 million in a
When Eliot Buchanan tried to use his credit card to pay his Harvard tuition bill, the payment was rejected because the university said it doesn’t accept credit. Realizing the same problem exists for thousands of different transactions like board, rent and vendor payments, he launched Plastiq. Plastiq helps people use credit cards to pay, or
As efforts to flatten the spread of COVID-19 pushes employees from their offices, remote work is undergoing a surge in popularity. Well-known remote-work friendly companies like Zoom have seen a rise in usage, while Slack has already reported that it is successfully converting new users into paying customers, which is pushing up its growth rate.
Ryoma Ito Contributor Ryoma Ito is co-founder of MakersPlace, a community empowering the world’s digital creators. In prior roles, he co-founded a B2B e-commerce subscription business servicing 100k+ online merchants, was VP of Product at Specialdeals and was employee No. 1 at two venture-backed startups, one of which was acquired by Groupon. The estimated size
Humio, a startup that has built a modern unlimited logging solution, announced a $20 million Series B investment today. Dell Technologies Capital led the round with participation from previous investor Accel. Today’s investment brings the total raised to $32 million, according to the company. Humio co-founder and CEO Geeta Schmidt says the startup wanted to
One of the big challenges (among many) with the coronavirus pandemic is that overwhelmed health services do not always know how best to deploy the limited resources that they have to meet the demand of people falling ill with Covid-19. For example, we know that more ventilators and beds will be needed, but where specifically
With limited prospects for growth, one of the iron laws of economic downturns is that advertising is among the first budgets to be cut. Advertising revenues have already cratered at many alt-weekly newspapers, which heavily rely on local events and restaurants that have been shuttered in the wake of the COVID-19 outbreak. BuzzFeed even went
Amanda Milligan Contributor Amanda Milligan is the marketing director at Fractl, a prominent growth marketing agency that’s helped Fortune 500 companies and boutique businesses alike earn quality media coverage, backlinks, awareness and authority. Since our agency opened in 2012, we’ve learned a lot about how to build quality links through content marketing. The industry has
OfferUp, a top online and mobile marketplace app, announced this morning it’s raising $120 million in a new round of funding led by competiting marketplace letgo’s majority investor, OLX Group, and others. As a part of the deal, OfferUp will also be acquiring letgo’s classified business, with OLX Group gaining a 40% stake in the
Now you can scroll Instagram together with friends, turning a typically isolating, passive experience into something more social and active. Today Instagram launched Co-Watching, which lets friends on a video chat or group video chat browse through feed posts one user has Liked or Saved, or that Instagram recommends. Co-Watching could let people ooh, ahh,
Spotinst, the startup that helps companies find lower-cost spot instances in the cloud, announced today that it was rebranding as Spot. It also announced a brand new cloud usage dashboard to help companies get a detailed view of their cloud spend. Amiram Shachar, co-founder and CEO at Spot, says the new product is designed to
French startup Mirakl usually works with e-commerce websites in order to help them build out a marketplace with third-party sellers. This time, the company has developed a marketplace called StopCOVID19.fr to centralize the supply and demand of essential products during the fight against COVID-19. The French government is backing the project. While many French companies
Coinbase’s mobile wallet app Coinbase Wallet puts you in control of your crypto assets. The app already lets you access decentralized crypto apps (dapps) using a dapp browser. But Coinbase is going one step further with deep integrations with some of the most popular DeFi projects. DeFi means “decentralized finance,” and it has been a
France’s Ministry of State for Digital Affairs Cédric O and public investment bank Bpifrance announced a comprehensive support plan for startups this morning. Some French startups are going to face revenue issues as well as funding issues in the coming months. The French government wants to temporarily bridge that gap with refinancing and liquidity measures
If you’re looking for toothbrushes, skin-care face masks, mattresses, glasses or even socks, there’s a digitally-native, direct-to-consumer (D2C) company or two that can help you out. And thanks to smart digital marketing, the cult followings that ensue and the economics of e-commerce, D2C has changed how we relate to consumer goods (while attracting a waterfall
Reliance Jio, a three-and-a-half-year-old subsidiary of India’s most valued firm Reliance Industries, may have attracted the attention of an American giant: Facebook. The social conglomerate is in talks to acquire a 10% stake in the Indian telecom operator, the Financial Times reported Tuesday. The size of the deal, the paper said, was in “multi-billion dollars.”
Swedish telehealth startup Kry has launched a tool for healthcare professionals to conduct remote consultations during the coronavirus pandemic. Calls for EU citizens to self isolate to reduce the spread of COVID-19 is driving major demand for video appointments, it said. The platform — Care Connect by Kry — is launching in Europe, with ten
The U.S. Food and Drug Administration (FDA) is making use of its Emergency Use Authorization (EUA) powers to expand the pool of available COVID-19 testing resources in the U.S., and now you can add another rapid test that delivers results in just 30 minutes to the list. Mesa’s test is also small enough to be
Snapchat’s location sharing app acquisition Zenly has gamified shelter-in-place during the COVID-19 outbreak. Today the app launched its Stay At Home challenge that shows a leaderboard of which friends have spent the most percentage of the last three days in their homes. Users can see who’s social distancing the best and share stickers of the
After years of hype, the AR/VR space has certainly grown quieter as of late, but some investors are still coalescing behind a vision that the technologies could one day replace mobile if the technical kinks can be worked out. Creal is a Swiss startup that’s working on some fundamental display technologies that could make VR
Zoom, a video chat service then popular with corporations, filed to go public on March 22, 2019. Best known in venture and corporate circles, Zoom was far from a household name at the time. However, the groundwork for its 2020-era consumer breakthrough during the novel coronavirus epidemic was detailed during its IPO march in the
The COVID-19 outbreak has led to record Pinterest usage as people stuck at home increased their searches for things like lesson plans, kids’ crafts, new recipes, and gardening ideas. Last weekend, for example, Pinterest saw more searches and saves globally than any other weekend in its history. And in the U.S., it saw record numbers
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