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Instagram and WhatsApp experienced an apparent outage on Friday. It began around 1:40 p.m. ET and lasted for more than half an hour. WhatsApp was unable to connect to the server, and messages were not being delivered. It’s not clear if the issue also affected Facebook Messenger, which last year rolled out new functionality to

John S. Kim Contributor John S. Kim is CEO of Sendbird, makers of a customizable chat and messaging API service for mobile and web applications. Social+ companies are upping the stakes for everyone by giving consumers multiple benefits at once: products that serve a purpose but also meet our need for belonging to a community.

Facebook develops a new way to interact with AR, Uber’s facial recognition policy faces scrutiny and SpaceX’s Starship rocket booster hits a major milestone. This is your Daily Crunch for March 19, 2021. The big story: Facebook shows off wrist-based interface This project comes out of Facebook Reality Labs and is supposed to present an

Facebook’s hardware strategy often looks pretty opaque from the outside. The company has done fairly well with Oculus sales amid pandemic demand. Even its Echo Show competitor Portal has seen a bump as people have been forced to socially distance. The company’s smartphone partnership with HTC, meanwhile, fell flat eight or so years back. Earlier

In its first few weeks of release, the latest game from QuizUp founder Thor Fridriksson took the top spot in the Games Section of Apple’s App Store and was the top app (for a brief time) in the App Store at large. Since its launch on June 17, Trivia Royale has been downloaded more than

Spring 2020 was gloomy for Klook. As countries closed their borders and went into complete or partial lockdown, the SoftBank-backed travel platform saw its revenue plummet by as much as 90% through March and April. The World Travel and Tourism Council said in April that the coronavirus could put up to 100 million jobs in

On Tuesday, U.S. Secretary of State Mike Pompeo said that the U.S. is “looking at” banning Chinese social media apps, including the Chinese-owned company TikTok, comparing it to other Chinese companies like Huawei and ZTE that have been deemed national security threats by the current administration. “With respect to Chinese apps on people’s cell phones,

TikTok likes and views are broken for some unknown portion of the video app’s user base this afternoon. The impacted users are seeing a “zero” like count on TikTok posts, including their own and those of other app users, as well as “zero” views. The company has acknowledged the issue and says it’s working on

The global COVID-19 health pandemic has raised the stakes for businesses when it comes to using digital channels to connect with customers, and today WhatsApp unveiled its latest tools to help businesses use its platform to do just that. The Facebook-owned messaging behemoth is expanding the reach and use of QR codes to let customers easily connect

Facebook released today its latest report detailing disinformation campaigns operating on its massive social network, and this one came with a few surprises. In the new report, Facebook disclosed that it had removed a network of accounts linked to close Trump ally and former campaign advisor Roger Stone for “inauthentic” activity and coordinated fake accounts

Auditors were not impressed by Facebook’s civil rights work, Tinder tests video chat and a new nasal spray could reduce the risk of COVID-19 transmission. Here’s your Daily Crunch for July 8, 2020. The big story: Facebook faces blistering civil rights audit The results are out in a multi-year audit of Facebook’s approach to civil

Black Lives Matter may be the largest movement in U.S. history, according to four different polls cited recently by the New York Times that suggest anywhere from 15 million to 26 million people in the U.S. have participated in demonstrations over the death of George Floyd and others since Floyd’s death in late May. Blavity,

As scores of startups look to cash in on the content void that ban on TikTok and other Chinese apps has created in India, a big challenger is ready to try its own hand. Instagram said on Wednesday it is rolling out Reels — a feature that allows users to create short-form videos (up to

A growing number of internet service providers in India have started to block their subscribers from accessing TikTok a day after New Delhi banned the popular short-video app and 58 other services in the world’s second largest internet market over security and privacy concerns. Many users on Airtel, Vodafone and other service providers reported Tuesday

Two big new pieces of news today from the ongoing battle between social media and politics. Both Twitch and Reddit have made moves against political content, citing violations of terms of service. Twitch confirmed today that it has temporarily suspended the president’s account. “Hateful conduct is not allowed on Twitch,” a spokesperson for the streaming

YouTube just took action against a collection of controversial figures synonymous with race-based hate, kicking six major channels off its platform for violating its rules. The company deleted six channels on Monday: Richard Spencer‘s own channel and the affiliated channel for the National Policy Institute/Radix Journal, far right racist pseudo-science purveyor Stefan Molyneux, white supremacist outlet

Facebook is expanding the availability of the tools it offers to help game streamers and other online creators make money. The social network first launched fan subscriptions in early 2018, giving a small group of creators in the United States and the United Kingdom the ability to charge their fans a $4.99 monthly fee for

The events of the past few months have shaken the lives of everyone, but especially Black people in the U.S. COVID-19 has disproportionately impacted members of the Black community while police violence has recently claimed the lives of George Floyd, Tony McDade, Breonna Taylor, Rayshard Brooks and others.  Two weeks ago, two Black transgender women,

Advertiser momentum against Facebook’s content and moentization policies continues to grow. Last night, Verizon (which owns TechCrunch) said it will be pausing advertising on Facebook and Instagram “until Facebook can create an acceptable solution that makes us comfortable and is consistent with what we’ve done with YouTube and other partners.” Then today, it was joined

As advertisers pull away from Facebook to protest the social networking giant’s hands-off approach to misinformation and hate speech, the company is instituting a number of stronger policies to woo them back. In a livestreamed segment of the company’s weekly all-hands meeting, CEO Mark Zuckerberg recapped some of the steps Facebook is already taking, and announced

Facebook announced Thursday that it would introduce a notification screen warning users if they try to share content that’s more than 90 days old. They’ll be given the choice to “go back” or to click through if they’d still like to share the story knowing that it isn’t fresh. Facebook acknowledged that old stories shared

India’s antitrust watchdog has given its blessing to Facebook and Reliance Jio Platforms for their $5.7 billion deal. In a statement on Wednesday, the Competition Commission of India said it had approved Facebook’s proposed multi-billion-dollar investment in the top Indian telecom network. The announcement comes a week after the watchdog said it was accessing the

Instagram is expanding its TikTok competitor known as “Reels” to new markets, following its launch last year in Brazil. Starting today, Instagram is rolling out further access to Reels in France and Germany, allowing users to record short, 15-second video clips set to music or other audio, then share them on the platform where they

Snap’s latest developer offering is a tool called Verify that’s aiming to save its mobile-first developers cash on verifying user phone numbers en masse. The new tool is being integrated into its Login Kit framework, allowing devs with a “Log In with Snapchat” button to move away from tapping services like Twilio for SMS verification,

Twitter took its latest action on content from President Trump Tuesday, again hiding a threat of state violence behind a warning label and appending it with a notice. Trump’s latest offending tweet declared “There will never be an ‘Autonomous Zone’ in Washington, D.C., as long as I’m your President. If they try they will be

A landmark regulatory intervention that seeks to apply structural antitrust remedies to cut big (ad)tech’s rights-hostile surveillance business models down to size has been revived after Germany’s federal court overturned an earlier ruling that had suspended enforcement of a ban on Facebook combining user data. The upshot is the tech giant could be forced to

It’s more than four years since major tech platforms signed up to a voluntary pan-EU Code of Conduct on illegal hate speech removals. Yesterday the European Commission’s latest assessment of the non-legally binding agreement lauds “overall positive” results — with 90% of flagged content assessed within 24 hours and 71% of the content deemed to

Twitter does not have a team dedicated to accessibility, the company confirmed after a developer alluded to the fact. It’s a baffling omission for a company that employs some 4,000 people and a CEO who is often heard talking about doing the right thing. This is not to say that Twitter is a wasteland for

While a French online hate speech law has just been derailed by the country’s top constitutional authority on freedom of expression grounds, Germany is beefing up hate speech rules — passing a provision that will require platforms to send suspected criminal content directly to the Federal police at the point it’s reported by a user.

The same day that Facebook removed a set of Trump campaign ads for violating the company’s rules against hate symbols, the president continued to push the envelope with his social media presence. On Thursday night, Trump shared a crudely edited video of two children with a fake CNN chyron reading “Terrified todler [sic] runs from