Even without staffing shortages, local merchants have difficulty answering calls while all hands are busy, and Goodcall wants to alleviate some of that burden from America’s 30 million small businesses. Goodcall’s free cloud-based conversational platform leverages artificial intelligence to manage incoming phone calls and boost customer service for businesses of all sizes. Former Google executive
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Facebook is getting into fantasy sports and other types of fantasy games. The company this morning announced the launch of Facebook Fantasy Games in the U.S. and Canada on the Facebook app for iOS and Android. Some games are described as “simpler” versions of the traditional fantasy sports games already on the market, while others
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In the customer service industry, your accent dictates many aspects of your job. It shouldn’t be the case that there’s a “better” or “worse” accent, but in today’s global economy (though who knows about tomorrow’s) it’s valuable to sound American or British. While many undergo accent neutralization training, Sanas is a startup with another approach
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Amsterdam-based challenger bank Bunq is updating its service with a handful of new features. In addition to Dutch, German and French bank account numbers, existing and new users in Spain can now get a Spanish IBAN. European IBANs are supposed to work across Europe. Your employer or internet provider can’t force you to get a
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Can reading glasses actually be cool? A new eyewear company called Cheeterz Club thinks so. The startup is working to change the perception of reading glasses from being just cheap, disposable items you pick up from a rotating display rack at your local drug store to being something you’d actually be proud to wear. To
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Freshworks, a customer engagement software company with roots in both California in the United States and Tamil Nadu in India, is going public. Its S-1 filing paints the picture of a company scaling rapidly, with improving profitability as it matures. However, to understand the company’s numbers, we’ll have to peel away certain costs for a
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The digital transformation currently sweeping society has likely reached your favorite local restaurant. Since 2013, Boston-based Toast has offered bars and eateries a software platform that lets them manage orders, payments and deliveries. Over the last year, its customers have processed more than $38 billion in gross payment volume, so Alex Wilhelm analyzed the company’s
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Coral Capital, a Tokyo-based venture capital firm, announced today that it has closed its third fund, Coral Capital III, raising $128 million (14 billion yen). Coral Capital’s total assets under management (AUM) is now $275 million. Limited partners in the vehicle include Mizuho Bank, Mitsubishi Estate, Shinsei Bank, Pavilion Capital, Founders Found, Dai-ichi Life Insurance,
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Doctor Anywhere, a startup that takes an “omnichannel” approach to healthcare, announced today it has raised $88 million SGD (about $65.7 million USD) in Series C funding. The round was led by Asia Partners, with participation from Novo Holdings, Philips and OSK-SBI Partners. It also included returning investors EDBI, Square Peg, IHH Healthcare, Kamet Capital
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The climate is finally hitting a climax. Decades of discussions and reports by scientists have yielded pathbreaking works by writers like Elizabeth Kolbert, and today, climate fiction and non-fiction are even becoming global bestselling works. Everyone wants to read about collapse, dystopia, the aftermath — it’s in the very air we breathe after all, what
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Archita Bhandari Contributor Archita Bhandari is a senior associate at FischerJordan, a multidisciplinary consulting firm, helping businesses achieve uncommon clarity, gain control and win in the marketplace. Deeba Goyal Contributor Deeba Goyal is an analyst at FischerJordan, helping organizations to exchange complexity for clarity by combining strategy, analytics and technology practices. Rachael runs a bakery
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Welcome back to IPO season. No, we won’t call it hot liquidity summer, but after an August lull, the public-offering cycle is back upon us. Last week we saw filings from Warby Parker, Toast and Freshworks. We’ve dug into Warby already. This week, we’re tackling the details of the latter two debuts, starting with Toast.
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Popular instant messaging app Telegram has joined the elite club of apps that have been downloaded over 1 billion times globally, according to Sensor Tower. The Dubai-headquartered app, which was launched in late 2013, surpassed the milestone on Friday, the mobile insight firm told TechCrunch. As is the case with the app’s chief rival, WhatsApp,
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One of the consequences of rising CO2 levels in our atmosphere is that levels also rise proportionately in the ocean, harming wildlife and changing ecosystems. Heimdal is a startup working to pull that CO2 back out at scale using renewable energy and producing carbon-negative industrial materials, including limestone for making concrete, in the process, and
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